Residential

Our professional technicians install an antenna on the outside of your building where it receives the best signal from our network. Because antenna is fixed, signal is stable. We monitor your connection 24x7 and make any repairs/upgrades needed.

Problem: You can stream Hulu, Disney+ etc but Netflix does not work.

A number of our customers have reported this. When they called Netflix about it, they were given email instructions on troubleshooting steps and told to contact their ISP if that did not fix the issue.

What we did: We looked into it and determined that the issue was with Netflix. This likely has to do with their stated goal to start cracking down on "password sharing" starting January 1, 2023 which is when the issue started cropping up with our customers. But they do not provide any helpful error message or diagnostics about why it suddenly stopped working - simply point you to the ISP.

How to fix it:

1. Make a note of your Netflix account email and password.

2. Log into your Netflix account (ideally on a cell phone - because Netflix is not blocking mobile devices yet.) Go to Netflix.com and sign in.

3. Go to Account -> Security and Privacy.

4. Select "Sign out of all devices".

5. Power cycle (actually unplug and replug) your wifi router.

6. Power cycle (actually unplug and replug) each of your streaming devices (such as Roku), Smart TVs and tablets and PCs.

7. Sign in to each device with your Netflix email and password and verify that it is working.

If these steps fail, you will need to change the settings on your streaming devices (such as Roku) and smart TVs to factory defaults and reinstall the Netflix app.

We have tested these steps with a number of customers that encountered the problem and now Netflix is working fine for them.

• Click on "Pay Online" button in your invoice to pay it online.

• Access account portal and view and pay invoices

• If you are having trouble, you can send us credit card authorization using an online document and we will setup payment for you. For the security of your payment information, we use HelloSign for your online signature.

• You can download and fill out the payment authorization form and send it in by mail or fax.

• Send us a check.