Privacy Policy

This policy governs Zinnia Networks Inc dba Matrix Broadband use of non-public personal customer information. Non-public personal information is defined in applicable law and generally means information that is identified with you and is not obtainable from a public source.

OBTAINING PERSONAL CUSTOMER INFORMATION
We obtain personal customer information primarily from you (for example when you subscribe to Matrix Broadband services or fill in online survey forms on Matrix Broadband website). Such information may also be obtained from other sources (for example, from a mailing list for marketing purposes). If we are unable to obtain such information, we will not be able to provide you services consistent with Matrix Broadband Service Agreement. We also maintain personal customer information resulting from your business transactions with Matrix Broadband.

USING PERSONAL INFORMATION
We use your personal information only for legitimate business purposes in compliance with applicable laws and regulations. The following summarizes the principal ways in which such information is used.

SMS OPT-IN DETAILS

We collect your consent to receive transactional messages related to your account, orders, or services you have requested, via our website. These messages may include appointment reminders, order confirmations, and account notifications among others. You will have the opportunity to opt out on a periodic basis.

COOKIE AND TRACKING PRACTICES

You can set your cookie preferences on our website.

DATA SECURITY AND HANDLING

Our security policies cover all data, including data collected from users. Our policies ensure that only authorized individuals within our company have access to data. Data is stored on secure servers and is utilized for business purposes. Data security and backup procedures ensure business continuity.

USER RIGHTS

You can contact us if you wish your data to be deleted from our records.

MOBILE INFORMATION SHARING

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Within Matrix Broadband and its affiliated companies, Matrix Broadband may use your non-public personal information:

To protect the security of your account: For example, your personal information is used for identification purposes and to prevent unauthorized persons from accessing your accounts. To conduct business in a safe and sound manner: For example, Matrix Broadband will use your personal information to contact you if it discovers any problems with your account. To help determine which products and services may best serve your needs.

USE WITH UNAFFILIATED THIRD PARTIES
Matrix Broadband will not disclose your personal information to unaffiliated third parties for promotional and marketing purposes.

Matrix Broadband and its affiliated companies will sometimes disclose your personal information to companies or entities unaffiliated with Matrix Broadband. This might occur in the following circumstances:

Credit Reporting Agencies: Matrix Broadband may disclose information relating to its experience with you to credit reporting agencies and similar organizations. Written consent: Matrix Broadband may disclose your personal information with your written consent, including when you give someone power of attorney or other authorization to act on your behalf. Business Transfers: Matrix Broadband may disclose your personal information in connection with a proposed or actual transfer of accounts or a line of business to another company. Matrix Broadband may disclose your personal information to protect your accounts against fraud and unauthorized transactions, to resolve customer disputes, and, as necessary, to Matrix Broadband attorneys, accountants, and auditors.